TERMS OF SERVICE
Kinfolk Genealogy, LLC (also referred to as “we”, “our”, or “us”) provides family history research (our “services”), as well as other related materials (our “products”). “You” or “your” refers to a client using our services or products.
By engaging our services, you are acknowledging that you have read and agree to our Terms of Service,
as outlined below.
1. PAYMENT & ADDITIONAL FEES
1.1 We bill hourly for our research services, with a 3-hour minimum. Prepayment in full is required.
1.2 Additional fees may apply, including but not limited to photocopy costs, postage and handling, gas, and other miscellaneous expenses. You will be notified of these expenses and asked to authorize them before they are incurred.
1.3 Fees for our services may be changed at any time; each renewal of our services will reflect the most current rates.
2. RESEARCH & GUARANTEES
2.1 Upon purchasing our services, you will be asked to fill out our online questionnaire regarding the family or individuals to be studied. We also ask that you provide any records or findings resulting from previous research, as to avoid wasted efforts on duplicate information. Please be very clear with your research goals, so that we may best serve you. Research will not commence until we have received all necessary information.
2.2 There are many factors that can affect our research progress and results. We make no guarantees concerning what new information (if any) will be found or the nature of that information. We can only promise to put forth our very best efforts. You will be charged for all research hours completed, regardless of our findings.
2.3 Projects are generally handled in the order payment was received, and are often completed within 4 weeks. However, there are times that research projects may extend past this time frame. We will notify you in the event of anticipated or unforeseen delays.
2.4 Kinfolk Genealogy will not be liable to you or any other person for any damages, claims, and expenses that may arise from any breach of this agreement by you or otherwise as a result of your use of our products or services.
3. CANCELLATION POLICY
3.1 Our services can be discontinued at any time, given the work has not already been completed.
3.2 Should you opt to cancel, any unused retainer (after all hours and expenses have been deducted) will be refunded to you. If you purchase one of our discounted packages then decide to cancel after research has already commenced, the discounted rate will not be reflected in your refund. In other words, if you purchase a 20-hour package at the discounted rate, but cancel our services after only 10 hours, you will be charged the regular hourly rate for those 10 hours of research.
3.3 Orders for printed materials can only be cancelled prior to production and shipment.
4.1 Any reports we produce are copyrighted material; please give credit where credit is due.
5. CHANGES TO OUR TERMS OF SERVICE
5.1 Kinfolk Genealogy has the right to change the terms of this agreement at any time. You will be notified of any changes that affect you. Continuing to use our services means that you have accepted those changes and are henceforth bound by them.